[Date]

[Addressee]

Dear [Name]:

Several of your associates in your department have 
informed me of the incident that occurred [date] with 
[name of person and/or company]. They have all 
agreed that [describe the incident with the associate]. 
They also all agreed that you remained professional the 
entire time, attempting to solve the problem. I compliment 
you on your self-control, and in handling the situation in 
such an exemplary manner. I have placed a call to 
[name of person and/or owner of company] and fully 
anticipate your receiving an apology from them. 


Yours very truly,