[Date]

[Addressee]

Dear [Name]:

Our two firms have been doing business together for a long 
time. Perhaps that is why we cannot understand why you 
haven't responded to any of our reminders advising you that 
your account has fallen seriously behind. 

We are here to listen if you are experiencing a problem and 
we are most anxious to maintain the goodwill that we have 
shared for so many years. 

We will not even request your payment in this letter, but 
merely urge you to contact our credit manager. Let us hear 
from you soon. 

Yours very truly,

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