[Date]

[Addressee]

Dear [Name]:

This is to acknowledge receipt of your correspondence 
of [date], in which you requested an adjustment in the 
form of a credit to your account for the merchandise 
damaged in transit. 

Please be advised that your account has been credited 
in the amount of $[dollar amount], as of [date] We are 
sorry about the inconvenience this has caused you. 

Thank you for your cooperation and understanding in 
this matter. 

Yours very truly,

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