[Date]
[Addressee]
Dear [Name]:
It has been our policy in the past to service our
customers in the best manner possible. Because
we have many customers who are paying later and later, we
are forced to set down stronger company policies.
Our new policy will go into effect [date], and is as follows:
1. If the customer is more than 15 days late in their monthly
payment and the equipment is not working, we will repair the
equipment, and the number of days in which the equipment
has not been in service will be credited to the customer's
account. At the time of our service call we will expect
payment in full of any unpaid balance due us.
2. There will be a sur-charge on accounts falling more than
30 days behind.
While I am sorry that we must go to such extremes as those
outlined above, I am afraid that there is no alternative.
Our company policy is, and always has been, to provide the
best service available to our customers. We can only
continue to do this with our customer's cooperation.
If there are any questions regarding our new policy, please
give me a call.
Yours very truly,
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