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Response to Request for Service on Expired Warranty
S A M P L E
[Date]
[Addressee]
Dear [Name]:
We are sorry to hear about the problem you have had with
your [name of product].
We would like to be able to make the necessary
adjustments at no charge to you, but, unfortunately, the
warranty is expired.
The proof of purchase you mailed to us indicates that the
product was purchased on [date]. Our warranty is good
for a period of one year from the date of purchase, it
expired three months ago.
If you would like us to repair the [product] for you, there
will be a charge of [amount for repairs].
We will guarantee the work we do for a period of [time].
Please check the appropriate box on the enclosed
instruction card and return it to us as soon as possible.
Very truly yours,
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Copyright © Horizons Unlimited Group
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