[Date]

[Addressee]

Dear [Name]:

We have received your letter acknowledging receipt of the 
items we mailed to you and notifying us to cancel shipment 
of your order for items back ordered. 

We will be issuing you a refund as soon as we have 
completed the necessary paperwork for your account. 
We would like to take this opportunity to thank you for s
hopping through [name].  Our new [specify] catalog should 
be arriving at your home shortly, and I believe you will be 
pleased by some of the beautiful choices our buyers have 
made this season. 

Thank you for your patience and understanding and for 
providing us with the opportunity to be of service to you. 

Very truly yours,

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