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Apology & Proposal on Overshipped Merchandise
S A M P L E
[Date]
[Addressee]
Dear [Name]:
In deference to your valuable time, I would like to get
straight to the point and say that we were wrong.
Your purchase order clearly stated [#] cases. The shipment
of [#] cases was our error. Meanwhile, there are two
options available at this time; you can keep the additional
merchandise and we will bill you thirty days from now,
or we will arrange to have it picked up at your loading
dock and issue a credit to you. Please let me know of your
preference. We will do everything in our power to ensure
that this type of error does not occur again.
Thank you for your understanding. If I can be of any assistance
in any way, please do not hesitate to call on me.
Yours very truly,
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Copyright © Horizons Unlimited Group
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