[Date]

[Addressee]

Dear [Name]:

Please accept our apology for having shipped merchandise
in excess of your purchase order.

We have made an adjustment in your account to reflect this
error and have arranged for [delivery service] to pick up
the excess merchandise on [date].

We are sorry for the inconvenience this has caused you and
are most appreciative of your cooperation and understanding
in this matter.  Thank you for your recent order.

Yours very truly,

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