Mindfulness is all about paying attention. It's amazing what can be accomplished when mindfulness is applied to systems that need all the attention they can get. If there's an industry that needs some CPR and TLC, it's healthcare.

Cindy Jimmerson is a 30-year trauma nurse who is passionate about streamlining healthcare processes. Her consulting company, Lean HealthCare West, is blasting through always-done-it-that-way thinking to reduce waiting time for patients, eliminate staff errors, and save hospitals and patients millions of dollars.

She is the Queen of Lean in hospitals, and she's on a mission to improve the health of our country's largest industry--$1.76 trillion in 2002, and soon to explode as the baby-boomers hit their sixties.

When it comes to looking for powerful tools for transforming processes, we're fortunate to have a proven model that continues to outperform peers around the world. The Toyota Production System was originally developed by an American, W. Edwards Deming, who couldn't get anyone in the U.S. to pay attention to his approach. The Japanese listened and learned. Today, TPS continues to propel industries toward greater productivity, less waste, improved quality, and increased workplace appreciation.

Jimmerson's firm takes TPS straight to the ER and beyond. Now, you might think that a model focusing on getting product moved through the assembly line more efficiently is completely inappropriate for handling human patients. You would be dead wrong.

TPS focuses on adding value to what matters most--in this case, caring for patients. In doing so, it takes a hard look at every step taken which results in less contact with those who need care. The customer is king, and in healthcare, the customer is the patient. Instead of developing ways to make hospitals more profitable by relegating the patient to widget status, TPS restores the patient as the primary focus.

There's a common misconception that people do not like change. You might love rearranging your rooms every season. However, you'd probably get a little cranky if you walked into your house and found that someone else had moved all the furniture.

The real story is that people do not like change that is imposed upon them, but they appreciate being part of the solution. Employees using TPS love having the opportunity to creatively explore options that allow them to perform their work with greater efficiency. And why not? It helps them reconnect to the best parts of their job.