I’ve been telling people this for several years. The admonishment, for me, began with my work teaching Quality Improvement at Chevron. In that work we found, to no one’s surprise, that people often focus on the task - solving a problem - much more than on the process - understanding its causes (and planning solutions accordingly.)

Most of us in western culture can easily focus on solving a problem or removing a barrier. After all, we know what’s wrong - just fix it! As all of us know from experience, the bias for action (a task focus) often leads to incomplete solutions, solutions that cause more problems (maybe ones worse than the original), solutions that don’t solve.

Go slow to go fast.

By taking time to focus on process - how we solve the problem - and using some sequence of steps that include understanding the causes of the problem often we achieve better results. The rub is that these steps may seem like they take a lot of time. In the moment, that time is often seen as wasted ("Let’s just solve the problem!").

Go slow to go fast.

Several current happenings have coalesced recently to remind me of this saying (yes I hear myself telling others in my own voice!) On the flight from Chicago to Oakland recently, I was reading a book and put it down with nearly two hours remaining in the flight. This is very odd behavior for me, especially when I am truly enjoying the book. I put it down because I decided some reflection would make the book more valuable and more enjoyable.

Go slow to go fast.

After I had put it down and was contemplating what I had read, the flight attendant came by to pick up empty drinks. She mistakenly thought my Coke was empty. As she quickly started to pick it up it spilled (mostly on me!) She certainly didn’t intend to spill it and she was very helpful in my cleanup efforts. The point is, she ended up spending much more time with me than she would’ve had to if the Coke hadn’t spilled. Slow down to go fast. A trivial example? Perhaps. But often the greatest truths are seen in the simplest acts.