Understanding this New Professional: the Chief Information Officer CIO

Publishing Guidelines: You may publish my article in your newsletter, on your website or in your print publication provided you include the resource box at the end. Notification would be appreciated but is not required.

By S. Maurer

You need to understand this new professional: the Chief Information Officer CIO. The Chief Information Officer CIO has to be up on all new technology trends, understanding the credibility of emerging technologies for their Information Tecnology IT landscape and to directly help the company's CEO to grow the company.

We do know this: CIOs and CFOs who seek collaboration and learn how to practice it will soon see the benefits. Today would be a good day to start.

Recruit good people, it makes an enormous difference. You do not want Information Tecnology IT people who only 'throw Information Tecnology IT over the wall' or are system builders who let business find the value of Information Tecnology IT.

In a major retail bank, Information Technology IT took the lead in developing and implementing frameworks for business collaboration—financial and operating models and legal frameworks. Operating areas are now more aggressively pursuing joint business opportunities in CRM, integrated product development, transaction processing, and other areas.

Now, agents can look up the status of specific customers online, make payments, change policies, get a quote on a new policy and turn that quote into an application. They also can order supplies and get copies of a variety of documents.