e-Government is a Complex Task That Requires Agreement and Coordination

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By S. Maurer

By definition, e-government is simply the use of information and communications technology, such as the Internet, to improve the processes of government.

Often there is not a hard-and-fast distinction between e-government and e-democracy. Take voting technology. To the extent that improved voting technology reduces government's cost of conducting a reliable vote, it is e-government. But to the extent it systematically influences who votes, whose votes are actually counted or any other variable that affects the translation of voter preferences into public policy, it is e-democracy.

You must bring clarity and definition to the role of Customer Relationship Management within local authorities and support councils in delivering modern, successful, and effective local government services.

e-Government is a complex task and requires agreement and coordination across agencies and jurisdictions, and the creation of a technical infrastructure that can sustain the services. Matters such as sharing of experience, data and resources must be tested and considered by any e-Government agency.

Web sites are the most common vehicle for providing electronic access to public information. According to some estimates, there have been more than 10,000 e-government Web sites developed in the United States to date. These include the full array of federal, state, and local governments.