Implement a great idea with the right know-how to get your practice where you want to go
Face it; your practice can't go according to plan if you have no plan.
What do you want to achieve this year? More new patients per week? Higher average dollar-amount of treatment plans? Better patient-satisfaction ratings? No matter what it is you are shooting for, goal setting is one of the most important things that you will do. I’ve got a few tips to help you get there.
1. Keep it Challenging but Realistic.
Any goal that you set for your practice should be challenging but don’t over do it. For example, if you had an average treatment plan of $700 last year, you wouldn’t want to set your goal for this year at $3000 per treatment plan. Unless you make drastic changes in how your practice runs or what you are selling, that goal is just not realistic. You know best what you may be able to achieve, so be honest with yourself and set your goals accordingly.
2. Write All Your Goals Down.
You may say to yourself on January 1, "I want to get 20 more new patients per week this year." A few months later you will be saying "Did I say I wanted 20 or 30?" Or more realistically, you have forgotten that you even made that goal. If you have all of your goals written down you will be able to not only go back and check them, you will also be able to go down the list every few months and check to see how many of them you have completed.
3. Assess Your Current Situation.
To set goals you have to know where you are at right now. In 2003 I wanted to assess our customer service rating so we sent out a survey to all of our customers on which they could rate us in each department of our operation. That helped us establish our base. Now we send the survey to every customer after every order. This way we can keep track of how we are doing and if there is ever a hiccup we can fix it quickly. Don’t assume anything. Always assess the current situation before setting a new goal. Plus it gives you a point of comparison and will help you determine where you want to go.
It's Only Going to Hurt A Little...
Now, in financial goal setting for your practice, one invariably comes to the question: “How do I decide on a budget when starting a marketing plan?”
This is obviously the first question that you have to answer in order to get started on your new campaign – and in order to reach the income goals you have set for yourself.
So how do you figure out what your budget should be? Here is an easy method to help you find a number that is going to work for you and your practice. (Some might say that this is a good rule of thumb, but I personally judge things on whether or not they work and get results. That’s all.)
Moving on... Start with the amount of income that your practice generated last month and multiply it by .14 (or 14%). That means that if you had $50,000 in Gross Income last month you should budget to spend $7000 on marketing in the next month. Wait... I know, it sounds painful, but it is just like getting a shot of Novocain at the dentist. It might hurt for a minute (or in this case a month), but down the road you are going to be glad that you went through it. Putting that much toward the right marketing will bump up your income the next month and start you on a cycle of steady growth.
I know that some doctors run their practices tighter than others and it is possible that you won't be comfortable with that amount in the beginning. Don't misunderstand me; any marketing is better than no marketing. And don't get discouraged if your budget is lower than 14%. But use 14% as the ideal to strive for because, for me as well as many other growing businesses, it has proven to give the best rate of growth possible. How do I know, you ask? My company has expanded almost 300% in the past 4 years. Now picture your business at 3 times its current size... There's that pearly-white smile I was looking for!
The growth of your practice is based on three factors; quality products, great customer service and the proper amount of marketing. If you know you have the first two taken care and you still aren't experiencing healthy growth, then you need to take a serious look at your marketing budget.
So sharpen your pencils, start calculating and decide how rapidly you want your practice to grow.
Please take a moment this week to sit down and decide on your goals for your practice. Even if it is past the New Year and well into the year, set your goals for the rest of the year.
Everything is easier when you are working towards a goal. My goal is that you succeed and I assume that is your goal as well
Joy Gendusa founded PostcardMania in 1998, her only assets a computer and a phone. By 2005 the company did over 12 million in sales, employed over 100 people and made Inc. Magazine’s prestigious Inc 500 List.
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